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You are the reason we are here. We can never thank you enough for believing in our studio and playing the games we make. We therefore want to make sure that we are always giving back to our players. At TRS, we have given a tremendous amount of thought to how we interact with our community and we want to be sure we always have a dialog with you. As such, we offer this commitment to making Community our Number 1 priority. These are our commitments to you. Every decision that we make with regard to our games and their communities will always revolve around these core tenets.
TRS Commitment to Community:
At TRS, we are committed to
Entertain the Community.
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We should always strive to inspire fun. We’re artists and entertainers at TRS. At the end of the day tho, we’re also gamers who appreciate great games, and aspire to make the greatest of games ourselves.. So tell us… How are we doing?
Listen to the Community.
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Listening is about understanding, not just hearing. You’re more than just a bunch of numbers and metrics to us (although, telemetry is a big part of our game balancing process!) When it comes to community feedback, we’re committed to understanding the why behind every word and action coming from players.
Learn from the Community.
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When we learn something, we aim to grow from it. Never-ending improvement is a virtue that runs thru the DNA of everyone at TRS. Teach us.
Respect the Community.
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Respect given is respect earned. We’re here for you, not the other way around. Without you, we can’t exist. A fact nobody within these walls will ever take for granted or forget. Thank you for empowering us to keep doing what we love to do, so you can keep doing what you love to do – Play on!
Respond to the Community.
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We’re committed to transparent communication. We have nothing to hide from you. While we can’t please everyone at all times, we’ll always strive to make the most positive impact on the greatest number of players in our community, and ask that the remainder understand that on some polarizing community issues, there aren’t always magic-bullet solutions.
Involve the Community.
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You’re gushing creativity. We want to catalyze it. Involving takes Listening and Learning a step further, and turns it into something tangible. Whether its your videos and artwork, or your lore and modifications – We want to shine lights on that creativity, and be inspired by it.
Reward the Community.
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Like any healthy relationship, it’s about giving as much (or more) as you are taking. Rewards can come in many forms. In-game, out-of-game, online and off, tangible, intangible. We want to show our appreciation in any way that makes sense.
Be the Community.
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We are never above our players. We ARE our players.